ec-heat offers 12-month warranty. This warranty does not cover abuse, accident, damage resulting from the failure to follow instructions, or modifications to the unit not carried out by the manufacturer.

All items are non-refundable. If for any reason not 100% satisfied with the product, it can be returned within 14 days of ordering and subject to our return policy.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The buyer is responsible for return shipping costs.

Due to hygienic reason, we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@.