Ans: The sensor and heater work together to keep the temperature within the container above 60°C unless the power source is disconnected or the battery runs out. If a typical fully-charged power bank (10,000mAh) is used, the food warmer can keep food warm for 6 hours or more.

Q2: Can I replace the original food container with other food containers to use with the ec-heat?
Ans: No, this is not recommended as it will affect the normal functioning of the food warmer.

Q3: Is the food container leak-proof?
Ans: Yes but in case you should find it leaking , it is probably due to improper screwing only.

Q4: Can I heat food from frozen with the ec-heat?
Ans: No. Users should always cook and heat up the food throughly before placing it in the food container instantly, then close the lids and connect the food warmer to the power source.

Q5: What material is the food container made of ?
Ans: Food grade PP, which has passed both USA FDA and EU food contact tests.

Q6: Is there any warranty?
Ans: Yes, our company is responsible for non-human damage with 1-year warranty after purchase.

Q7: Is it difficult to clean ?
Ans: No. The main unit of ec-heat has a coating to prevent dirt. It can be wiped with a wet cloth, but water should always be avoided from getting into the USB-power input. The lids and food container can be hand-washed. The food container is also dishwasher safe.

Q8: Can it be shipped to Mainland China?
Ans: At the moment, we are not able to ship the product to China, but it can be shipped to Macau.

Q9: What’s the shipping cost?
Ans: It depends on which destined region it is shipped to. The shipping cost will show in the shopping cart after you click the “calculate shipping” button.

Q10: What’s the weight and size of the ec-heat?
Ans: It weighs 704g, which is similar to the total weight of two cans of 330ml coke. The approximate size is 165mm (W) x 150mm (D) x 170mm (H), which is similar to the size of 1 roll of domestic toilet paper.

Q11: What’s the volume of ec-heat?
Ans: It’s 550ml, which can hold two bowls of rice at least.

Q12: Is there any specific requirement for the battery of the ec-heat?
Ans: Any standard one with output power being 5V and 2A will do. There is no special requirement for battery’s capacity but it will only affect the duration of the operating time for the food warmer. If the ec-heat keeps the temperature at >60°C for 6 hours, a battery with at least 10,000mAh capacity should be used.

Q13: Does the company sell any container which separates rice and meat/veggies?
Ans: At present, we do not sell any container for such purpose. In fact, it is not necessary to worry the sauce will make the rice too soft as we have tried different foods. For example, we have found the rice becomes more tasty when the sauce is absorbed by it with BBQ pork placed on the top.

Q14: How long does it take for the ec-heat to heat up?
Ans: Food needs to be thoroughly heated up before placing into the food container. Then, close the lids and connect the ec-heat to the power source immediately. As the food temperature drops , the main unit with vacuum insulation will reduce the drop of food temperature and at the same time the heating function will start, keeping food above 60°C.

Q15: What payment method do you accept?
Ans: Our company website accepts: Visa/ Mastercard, UnionPay, Applepay, Googlepay, Alipay, WeChat Pay and other payment methods. Customers only need to click “Add to Cart”, “View Cart”, “Proceed to Checkout” on the “Store” interface, fill in your personal information and click “Place Order”, then you can select on of the above methods to pay.